How to Make Sure You Get our Mail Increasingly, ISPs are using filtering systems to try and keep Spam out of customers' inboxes. Sometimes, they accidentally filter the e-mail that you want to receive. To make sure that, our newsletter or emails are not filtered into your "junk" or "bulk" folder, please add taichi18.com to your list of trusted senders. Here's how: Hotmail: Place the domains taichi18.com in your safe list. The safe list can be accessed via the "Options" link next to the main menu tabs. AOL: Place the domain taichi18.com in your address book. Yahoo! Mail: If one of our emails is filtered to your 'bulk' folder, open the message and click on the "this is not Spam" link next to the "From" field. Other providers: If one of our emails is being filtered, try adding our domain taichi18.com or our newsletter's 'From' or 'Reply-to' address to your address book or contact list. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself. If subsequent messages continue to be filtered, call or e-mail your ISP's tech support and specifically ask how you can be sure to receive all e-mail from taichi18.com. Follow their instructions for safe-listing taichi18.com. It's a shame to bother you like this, and we sincerely appreciate your ongoing support. We support the anti-spam measures of all mail servers and ISPs. But please do make sure that your mail server or ISP is not accidentally keeping our message from you. Sorry for the inconvenience, but these circumstances are beyond our control. All we can do is work together with the ISPs to filter out the spammers.